Legal
Refund & Replacement Policy
Report a faulty, damaged or wrong item within 24 hours of delivery and we will replace it or refund the amount you paid.
Report a faulty, damaged or wrong item within 24 hours of delivery and we will replace it or refund the amount you paid.
When you can ask for a refund or replacement
A device that is dead on arrival, physically damaged in transit, sealed incorrectly, or not the item you confirmed on WhatsApp qualifies for a free replacement or a refund of the amount paid.
Tell us within 24 hours of delivery, keep the packaging, and send a short photo or video of the issue so we can confirm it quickly.
What is not covered
Opened and used consumables, flavour preference, devices with tank or coil damage from misuse, and items reported after 24 hours cannot be refunded, because these products are consumables covered by hygiene rules.
Orders cancelled after the rider has left for your address may attract the delivery cost actually incurred.
How to raise a request
Send a message on WhatsApp to +91 98132 95071 or email shopvape85@gmail.com with your order details, the item name and a photo of the issue. We reply on the same day, in most cases within an hour during opening hours.
How long it takes
Replacements normally go out on the same day or the next delivery run across Goa. Refunds are sent back to the UPI ID or account used for payment, and usually reach you within 3 to 5 working days after we confirm the request.
Payments
Payment is taken by UPI or secure online payment before dispatch, so every refund goes back to the same UPI ID or account you paid from.
This wording is a starting point written for this catalogue. It is not legal advice and should be reviewed by the business's legal or compliance adviser, and adapted to the jurisdiction it operates in, before launch.